Standard Terms and Conditions
These Terms and Conditions of Business are between Simplify Communications Limited and you (from now on referred to as ‘the customer’) and are deemed to be accepted by virtue of a signed purchase order, order acceptance by email or Airtime / Service Agreement with the relevant network /service provider.
- INTRODUCTION AND DEFINITIONS
1.1 The Customer (as defined in clause 1.2 below) understands that in order to receive the Equipment/Services (as defined in clause 1.2 below) and the Airtime Services (as defined in clause 1.2 below) it is required to enter into two separate agreements.
These are:
1.1.1 The Agreement; and
1.1.2 The Airtime / Service Agreement with the relevant network / service provider.
1.2 The following words and expressions shall have the meanings set out below:
“Agreement” the order form setting out the agreed commercial terms between Simplify Communications Limited and the Customer which incorporates these Standard Terms and Conditions.
“Airtime Agreement’’ means the agreement which governs the provision of Airtime Services from the relevant network/service provider, a copy of which will be provided with this Agreement;
“Airtime Services” means cellular mobile telecommunications airtime and network capacity procured from a network/service provider;
“Connection” means the connection of an End User to a network or service provider such that the End User is capable of accessing and utilising the Airtime Services;
“Customer” means the person/company ordering the Equipment/Services and/or the Airtime Services whose full details are set out on the order form of this Agreement;
“Downward Migration” means in respect of a Connection, the transfer (at the request of the Customer) from one tariff provided by the network/service provider (“the Old Tariff”) to another tariff provided by that same network/service provider (“the New Tariff”) which results in the Customer being charged a lower monthly line rental under the New Tariff than it was being charged under the Old Tariff and the phrase Downward Migrated shall be construed accordingly;
“End User” means a person using Equipment and/or Service who is an employee or contractor of the Customer;
“Equipment” means mobile telecommunications handsets and other associated equipment;
“Minimum Term” means the minimum period of time which the Customer has agreed to maintain Connection(s) under the Airtime Agreement;
“Monthly Subsidy Amount” means the amount which is derived by dividing the Subsidy payable for each Connection by the number of months in the Minimum Term applicable to each Connection;
“Network Connect Commission” means commission paid to Simplify Communications Limited by the network/service provider in respect of that Connection
“Services” means any services ordered by the Customer and provided by Simplify Communications Limited; and
“Subsidy” means the sum payable by Simplify Communications Limited to the Customer as is determined by Simplify Communications Limited in its sole discretion, taking into consideration the number of Connections which the Customer is taking out, any other subsidies provided by the network/service provider to the Customer during the Minimum Term, the applicable tariffs and the Minimum Term which the Customer is prepared to enter into.
- APPLICABLE TERMS
2.1 Unless other terms and conditions are expressly accepted by Simplify Communications Limited by means of a specific written amendment signed by a Director of Simplify Communications Limited the supply of Equipment and or the provision of Services will be on the terms and conditions set out in this Agreement to the exclusion of any other terms and conditions whether or not the same are endorsed upon, delivered with or referred to in any purchase order or other document delivered or sent by the Customer to Simplify Communications Limited.
2.2 For the avoidance of doubt, the terms and conditions set out in this Agreement will apply to any order placed by provision of email for Equipment and/or Services by the Customer to Simplify Communications Limited.
- SUPPLY OF CUSTOMER EQUIPMENT
3.1 In consideration of the Customer entering into the Airtime Agreement, Simplify Communications Limited undertakes (subject to the terms of this Agreement) to supply to the Customer such Equipment/Services as is ordered by the Customer from time to time.
3.2 Simplify Communications Limited shall use its reasonable endeavours to deliver the Equipment on the date agreed by the parties but the Customer acknowledges that time shall not be of the essence.
3.3 Notwithstanding delivery and acceptance of the Equipment to the Customer, title to the same will not pass to the Customer at the end of the agreement (including all previous agreements fulfilled). Whilst in the agreement equipment will be retained by Simplify Communications Limited at all times. If whatever reason this Agreement comes to an end (including for the avoidance of doubt before the expiry of this Agreement) the Customer must return all Equipment to Simplify Communications Limited within 7 days of the day on which this Agreement ends. If Simplify Communications Limited has not received all of the Equipment within 7 days of the day on which this Agreement ends, it shall (at its sole discretion) be entitled to charge the Customer a sum equal to the cost of the Equipment (valued as at the date of this Agreement) which has not been received by Simplify Communications Limited.
3.4 The risk in the Equipment will pass to the Customer upon delivery and the Customer will be liable for any loss or damage of the same as and from the time when the Equipment is delivered to the address notified by the Customer.
3.5 The Customer undertakes to notify Simplify Communications Limited as to any alleged defect, shortage or discrepancy in any Equipment within 3 days of delivery of the Equipment to the Customer. In the event that the Customer fails to notify Simplify Communications Limited within this period then the Customer will be deemed to have accepted the Equipment and Simplify Communications Limited shall have no liability to the Customer whatsoever in respect of such Equipment.
- PROVISION OF THE SERVICES
4.1 Simplify Communications Limited shall use its reasonable endeavours to provide the Services on the dates agreed by the parties.
4.2 Simplify Communications Limited shall use its reasonable endeavours to ensure that the Services are provided with reasonable skill and care.
- CHARGES AND PAYMENT
5.1 The Customer hereby agrees to pay Simplify Communications Limited for each item of Equipment and any Services ordered by and provided to the Customer within 5 days from the date of the invoice issued by Simplify Communications Limited.
5.2 Simplify Communications Limited reserves the right at its absolute discretion to levy a surcharge for all credit card transactions in accordance with Simplify Communications Limited tariff applicable from time to time, a copy of which will be available at Simplify Communications Limited principal place of business.
5.3 Interest at an annual rate of 10% above Barclays Bank plc base rate from time to time will accrue daily and be calculated on a daily basis on overdue accounts from the due date until payment.
5.4 Engineer call out to site is billed at £175 + VAT per visit.
5.5 A debt collection agency will be instructed to act on behalf of Simplify Communications Limited in cases of non-payment of invoices. Additional costs may be incurred.
- PAYMENT AND RECLAMATION SUBSIDES
6.1 Subject to the remaining provisions of this clause 6, Simplify Communications Limited may, acting in its sole discretion, provide the Customer with a Subsidy as a result of the Customer entering into the Airtime Agreement with the network/service provider.
6.2 Simplify Communications Limited at its sole discretion may provide a Subsidy to the Customer using the following methods set out below or any combination of them:
6.2.1 Deducting the sum equal to or part of the Subsidy from the value of the Equipment or the Services which the Customer orders from Simplify Communications Limited;
6.2.2 A payment of the sum equal to or part of the Subsidy to the Customer; and/or
6.2.3 Using such amount to discharge any termination charges (applicable to line-rental only) levied upon the Customer by the relevant network/service provider for terminating their previous airtime agreement subject to the following:
6.2.3.1 Within 7 days from the date which the Connection(s) commenced Simplify Communications Limited being provided with a copy of the relevant invoice from such network/service provider confirming the amount required to discharge any termination charges (applicable to line-rental only);
6.2.3.2 Within 7 days from the date which Simplify Communications Limited receive confirmation of the amount required to discharge any termination charges (applicable to line-rental only) pursuant to clause
6.2.3.3 Simplify Communications Limited providing the Customer with written confirmation (on Simplify Communications Limited headed paper and signed by at least one Director of Simplify Communications Limited) confirming the amount required to be paid by Simplify Communications Limited to discharge the termination charges (applicable to line-rental only); and
6.2.3.4 Simplify Communications Limited having first received the commission in full from the network/service provider in respect of the tariff applied to a Customer in connection with the Airtime Agreement. If for whatever reason Simplify Communications Limited does not receive the commission in full from the network/service provider referred to above it reserves the right (at its sole discretion) to withhold payment of monies to discharge termination charges (for line-rental only) applicable to the Customer’s previous airtime agreement until payment of the commission referred to above has been received in full.
6.3 A Subsidy (or instalment payment of a Subsidy) shall be paid to the Customer by Simplify Communications Limited (at its sole discretion) at any time during the Minimum Term (subject to it first receiving an invoice from the Customer for the Subsidy within 7 days of the date on which the Connection(s) commenced) provided that;
6.3.1 At all times all the Connections are still active on the relevant payment date that the Subsidy (or instalment payment of the Subsidy) is due;
6.3.2 Where the invoice referred to in clause
6.3 is payable in instalments or after a prescribed period of time the appropriate trigger date has passed;
6.3.3 The invoice referred to in clause 6.3 has been raised in accordance with the provisions of this Agreement;
6.4 Where a Subsidy is to be provided by Simplify Communications Limited in accordance with clause 6.2.1, this amount will be provided during the Minimum Term;
6.5 In the event that the Customer fails to invoice for a Subsidy to Simplify Communications Limited within 7 days of the date on which the Connection(s) commenced pursuant to clause 6.3 then the Customer’s right to the Subsidy shall cease.
6.6 The Customer acknowledges that the payment of the Subsidy is conditional upon;
6.6.1 The Customer maintaining each Connection for duration of the Minimum Term;
6.6.2 The Customer not Downward Migrating any Connection at any time during the Minimum Term;
6.6.3 Simplify Communications Limited receiving an invoice for the Subsidy from the Customer within 7 days from the date on which the Connection(s) commenced pursuant to clause 6.3; and 6.6.4 Such other conditions as are notified to the Customer from time to time by Simplify Communications Limited.
6.7 Simplify Communications Limited shall be entitled to reclaim from the Customer the Subsidy (or such proportion of the Subsidy) already paid to the Customer (or withhold such amount from any Subsidy or instalment of a Subsidy to be paid to the Customer) in the event that;
6.7.1 A Connection is for any reason whatsoever disconnected prior to the expiry of the Minimum Term; or
6.7.2 A Connection is for any reason whatsoever Downward Migrated during the Minimum Term; or
6.7.3 The relevant network/service provider (for any reason whatsoever) reclaims or withholds in full or in part from Simplify Communications Limited any Network Connection Commission.
6.8 The proportion of the Subsidy that Simplify Communications Limited shall be entitled to reclaim from the Customer shall be the Monthly Subsidy Amount for each month (and such pro data amount for each incomplete month) of the balance of the Minimum Term which is unexpired at the date of disconnection or the Downward Migration.
6.9 In the event that for any reason howsoever (including for the avoidance of doubt a Customer failing to enter into the Airtime Agreement with the relevant network/service provider in accordance with clause 1.1.2):
6.9.1 A Customer cancels prior to the date of Connection; and/or
6.9.2 A Connection is disconnected prior to the expiry of the Minimum Term and/or
6.9.3 A Connection is Downward Migrated during the Minimum Term; and/or
6.9.4 At any time during the Minimum Term for the period of one calendar month there is (in Simplify Communications Limited’s reasonable opinion) no reasonable use/activity in respect of a Connection;
Then Simplify Communications Limited shall be entitled to charge the Customer the following:
6.9.5 £300 for each Connection which is cancelled, disconnected or Downward Migrated it being agreed that this is a genuine and fair estimate of the cost to Simplify Communications Limited of default on the part of the Customer; and/or
6.9.6 A sum (up to a maximum of £300) representing a genuine and fair estimate of the cost to Simplify Communications Limited of default on the part of the Customer for each Connection deemed inactive in accordance with clause 6.9.4; and/or
6.9.7 A sum equal to the cost of the Equipment (valued as at the date of this Agreement) which is subject to cancellation, disconnection or Downward Migration.
6.10 Any sum which is reclaimed, withheld from or charged to the Customer pursuant to clauses 6.7- 6.9 shall be invoiced to the Customer by Simplify Communications Limited and such sum shall be payable (unless withheld) within 7 days of the date of such invoice. 6.10 Any sum which is reclaimed, withheld from or charged to the Customer pursuant to clauses 6.7- 6.9 shall be invoiced to the Customer by Simplify Communications Limited and such sum shall be payable (unless withheld) within 7 days of the date of such invoices.
6.11 In the event that a customer cancels an order prior to connection or does not agree to sign the Airtime or Service Agreement having already signed and accepted the terms outlined in the Simplify Communications Limited Agreement then Simplify Communications Limited shall be entitled to charge the customer an administration charge of £300 per connection. For the avoidance of doubt if you are a business customer there is no 14 day cooling off period unlike consumer regulations.
6.12 30 day rolling mobile agreements are subject to a £30.00 cancellation administration fee.
6.13 In line with Section 124S of the Communications Act 2003, bill limits per mobile connection will be implemented on the account following a direct customer request in writing.
- WARRANTIES
The Customer acknowledges that Simplify Communications Limited is not the manufacturer of the Equipment, and accordingly, that the warranty given by Simplify Communications Limited is limited as follows.
7.1 If any Equipment is proved to the reasonable satisfaction of Simplify Communications Limited to be defective in material or workmanship then:
7.1.1 Provided that the Equipment is returned to Simplify Communications Limited within 7 days of the date of its delivery Simplify Communications Limited will at its option:
7.1.1.1 Repair the Equipment;
7.1.1.2 Replace the Equipment;
7.1.1.3 Substitute substantially equivalent goods; or
7.1.1.4 Credit the Customer in respect of any such Equipment.
7.2 For the avoidance of doubt, where Simplify Communications Limited replaces Equipment or provides substitute goods, the original Equipment returned by the Customer will belong to Simplify Communications Limited, provided that these obligations on the part of Simplify Communications Limited will not apply where:-
7.2.1 The Equipment has been altered in any way whatsoever or has been subjected to misuse or unauthorised repair; or
7.2.2 The Equipment has been improperly installed or connected (unless Simplify Communications Limited carried out such installation and connection); or
7.2.3 The Customer has failed to observe any maintenance requirements relating to the Equipment; or
7.2.4 The Equipment has been expressly sold on a “no warranty” basis or in respect of any promotional items supplied from time to time with or in connection with the Equipment.
7.3 Save as expressly provided in this Agreement Simplify Communications Limited hereby excludes all conditions, warranties and stipulations express or implied, statutory, customary or otherwise which but for such exclusion would or might subsist in favour of the Customer.
- LIMITATION OF LIABILITY
8.1 Simplify Communications Limited liability for loss or damage of any kind whatsoever (however such liability arises and whether in contract, tort, for breach of statutory duty or otherwise) under or in connection with;
8.1.1 This Agreement and/or
8.1.2 Any matter collateral to this Agreement and/or in respect of any representation or misrepresentation (other than a fraudulent misrepresentation made by or on behalf of Simplify Communications Limited); Shall in no circumstances exceed the sum paid by the Customer to Simplify Communications Limited in respect of the Equipment and/or Services with which such liability arises provided that nothing in this clause shall limit or exclude liability for death or personal injury arising from Simplify Communications Limited negligence
8.2 Save as otherwise provided, Simplify Communications Limited will be under no liability under this Agreement for any personal injury, death, loss or damage of any kind whatsoever (other than death or personal injury resulting from Simplify Communications Limited negligence) whether consequential or otherwise including but not limited to loss of profits, pure economic loss, loss of business and depletion or goodwill.
8.3 Save for death or personal injury resulting from Simplify Communications Limited’s negligence, Simplify Communications Limited shall not be liable to the Customer for any loss as a result of electromagnetic frequencies or any similar result from use of the Equipment.
9. TERMINATION
9.1 This Agreement may be terminated forthwith at any time by either party on written notice to the other if:
9.1.2 The other commits a material breach, or series of breaches resulting in a material breach, of the Agreement and such breach is not remediable or is not remedied within 30 days of written notice to do so;
9.1.3 The other: (i) suspends or threatens to suspend payment of its debts, (ii) is unable to pay its debts as they fall due or (iii) is unable to pay its debts (being a company) within the meaning of s 123 of the Insolvency Act 1986 or (being an individual) within the meaning of s 268 of the Insolvency Act 1986 or (being a partnership) there is any partner to whom any of the foregoing applies;
9.1.4 The other: (i) negotiates with its creditors for rescheduling of its debts, (ii) makes a proposal to or compounds with its creditors in respect of its debts or (iii) makes an application to court for protection from its creditors generally;
9.1.5 The other passes a resolution for winding-up or for the appointment of an administrator, or a liquidator or administrator is appointed in relation to the other, or a winding-up order is made in relation to the other;
9.1.6 A receiver or administrative receiver may be or is appointed in relation to the other or any of its assets;
9.1.7 Any creditor of the other attaches, takes possession of, or any distress, execution or similar process is levied or enforced against, all or any part of the other’s assets, and such attachment or process is not discharged within 14 days;
9.1.8 The other takes or suffers any action similar to any of the above in any jurisdiction;
9.1.9 The other suspends trading, ceases to carry on business, or threatens to do either;
9.2 In addition to its rights under clause 9.1, Simplify Communications Limited may terminate the Agreement at any time:
9.2.1 On 30 days’ written notice to the Customer; or
9.2.2 Immediately on written notice to the Customer if the Customer has failed to pay any amount due under the Agreement.
9.3 On termination of the Agreement for any reason:
9.3.1 The Customer will immediately pay all invoices of Simplify Communications Limited then outstanding and not disputed in good faith;
9.3.2 Simplify Communications Limited will, within 7 days, invoice the Customer for all Equipment and/or Services provided but not yet invoiced and the Customer will pay such invoice within a further 7 days (unless the invoice is disputed in good faith);
9.3.3 The accrued rights and liabilities of the parties will not be affected; and
9.3.4 Clauses which expressly or by implication are to survive termination will do so.
9.4 Termination fees up to the value stated on the Simplify Communications Limited contract will be paid on 30 day terms and require an invoice, final bill showing the termination amount and be claimed within 6 months of moving services.
- GENERAL
10.1 Simplify Communications Limited will be entitled to assign, sub-contract or sub-let this Agreement or any part thereof. The Customer shall not be permitted to assign or sub-let this Agreement or any part thereof without the written consent of Simplify Communications Limited.
10.2 Failure by Simplify Communications Limited to enforce any of the provisions of this Agreement will not be construed as a waiver of any of its rights hereunder.
10.3 Simplify Communications Limited shall be entitled to amend any of the terms of this Agreement, at any given time.
10.4 In relation to all obligations of the Customer under this Agreement, the time or performance is of the essence.
10.5 The illegality, invalidity or unenforceability of any clause or part of the Agreement will not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to be legal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
10.6 Each of the parties hereto is an independent contractor and nothing contained in this Agreement shall be construed to imply that there is any relationship between the parties of partnership or of principal/agent or of employer/employee.
10.7 The legal construction of these clauses shall not be affected by their headings which are for convenience of reference only.
10.8 Any demand, notice or communication shall be deemed to have been duly served.
10.8.1 If delivered by hand, when left at the proper address for service
10.8.2 If given or made by prepaid first class post, 48 hours after being posted (excluding Saturdays, Sundays and public holidays)
10.8.3 If given or made by fax at the time of transmission subject to receipt of the appropriate “clear” transmission report provided that where in the case of delivery by hand or transmission by fax such delivery or transmission occurs either after 4.00 p.m. on a Business Day or on a day other than a Business Day service shall be deemed to occur at 10.00 a.m. on the next following Business Day (such times being local time at the address of the recipient) For the purpose of this clause a “Business Day” is a day when the banks in the location of the recipient are open for a full range of banking transactions. Any demand, notice or communication shall be made in writing or by fax addressed to the recipient at its registered office or its address stated in this Agreement (or such other address or fax number as may be notified in writing from time to time).
10.9 For the avoidance of doubt, notice given under this Agreement shall be validly served if sent by e-mail.
10.10 No variation to this Agreement may be made unless set out in writing and signed by a director of Simplify Communications Limited.
10.11 This Agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English court.
11. DATA PROTECTION
11.1 For the purposes of this clause:
11.1.1 “Applicable Data Protection Legislation” shall mean (a) the Data Protection Act 1998; or (b) from 25th May 2018, the GDPR, read in conjunction with and subject to any applicable UK national legislation that provides for specifications or restrictions of the GDPR’s rules; or (c) from the date of implementation, any applicable legislation that supersedes or replaces the GDPR in the UK or which applies the operation of the GDPR as if the GDPR were part of UK national law, which may include the Data Protection Act 2018;
11.1.2 “Customer” shall mean the entity contracting with Simplify as identified in the agreement between such customer and Simplify;
11.1.3 “Simplify” shall mean the Simplify entity identified in the agreement with the Customer;
11.1.4 “GDPR” shall mean the General Data Protection Regulation (EU) 2016/679; and
11.1.5 “Personal Data”, “Data Controller”, “Data Processor”, “Data Subject”, and “processing” (and other parts of the verb ‘to process’) shall have the meaning set out in the Applicable Data Protection Legislation.
11.2 Each party shall comply at all times with its respective obligations under the provisions of the Applicable Data Protection Legislation and shall not perform its obligations under this Agreement in such a way as to cause the other to breach any of its applicable obligations under Applicable Data Protection Legislation.
11.3 In connection with such data processing Simplify shall:
11.3.1 process the Personal Data only on documented instructions from the Customer and in accordance with this Agreement;
11.3.2 ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and take steps to ensure that such persons only act on Simplify’s instructions in relation to the processing;
11.3.3 implement appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the Personal Data and having regard to the nature of the Personal Data which is to be protected (and the Customer shall notify Simplify immediately if the nature of such Personal Data changes in a material way);
11.3.4 remain entitled to appoint third party sub-processors. Where Simplify appoints a third party sub-processor, it shall, with respect to data protection obligations:
(a) ensure that the third party is subject to, and contractually bound by, at least the same obligations as Simplify; and
(b) remain fully liable to the Customer for all acts and omissions of the third party;
11.3.5 in addition to the sub-processors engaged pursuant to clause 1.3.4 above, be entitled to engage additional or replacement sub-processors, subject to:
(a) the provisions of clause 1.3.4 above being applied; and
(b) Simplify notifying the Customer of the additional or replacement sub-processor,
and where the Customer objects to the additional or replacement subprocessor, the parties shall discuss the objection in good faith;
11.3.6 not transfer Personal Data outside of the UK / European Economic Area except where such transfer is made in such a way as to ensure that the level of protection offered to natural persons by the Applicable Data Protection Law is not undermined;
11.3.7 assist the Customer to respond to requests from Data Subjects who are exercising their rights under the Applicable Data Protection Legislation;
11.3.8 notify the Customer without undue delay after becoming aware that it has suffered a Personal Data breach and shall not inform any third party of the Personal Data breach without first obtaining the Customer’s prior written consent, except when law or regulation requires it;
11.3.9 on the Customer’s reasonable request, assist the Customer to comply with the Customer’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Applicable Data Protection Legislation), comprising (if applicable): (a) notifying a supervisory authority that Simplify has suffered a Personal Data breach; (b) communicating a Personal Data breach to an affected individual; (c) carrying out an impact assessment; (d) where required under an impact assessment, engaging in prior consultation with a supervisory authority;
11.3.10 unless applicable law requires otherwise, upon termination of the Agreement, at the option of the Customer comply or procure compliance with the following (i) delete all personal data provided by the Customer to Simplify and/or (ii) return to the Customer all Personal Data provided by the Customer to Simplify; and
11.3.11 not more than once in any 12 month period and on reasonable notice, of at least twenty (20) business days, permit the Customer (subject to reasonable and appropriate confidentiality undertakings), to inspect and audit Simplify’s data processing activities to enable the Customer to verify and/or procure that Simplify is complying with its obligations under this clause.
11.4 Each party may collect, store and process contact Personal Data (such as name, work email address, telephone/mobile work number, and work address) of the other party and/or its employees for the purposes of the performance of this Agreement, and such collection and/or processing shall be carried out in accordance with such party’s privacy policy.